Terms And Conditions
Welcome to Metavative PVT LTD. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. This website is operated by Metavative PVT LTD. Throughout the site, the terms “we”, “us”, and “our” refer to Metavative PVT LTD. Metavative PVT LTD offers this website and all its services to you, the user, conditional upon your acceptance of all terms, conditions, policies, and notices stated herein.
SECTION 1 - GENERAL CONDITIONS
All material on our website is the intellectual property of Metavative PVT LTD. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our property without express written permission.
You may not use our products and services for any illegal or unauthorized purpose under applicable international laws.
Metavative PVT LTD reserves the right to refuse service to anyone for any reason at any time.
Both parties agree not to defame or bring disrepute to each other publicly via forums, blogs, or social media platforms during or after the contract period. Breach of this condition will entitle the non-breaching party to claim reasonable compensation.
SECTION 2 - MODIFICATIONS TO OUR SERVICES AND PRICES
Metavative PVT LTD reserves the right to modify or discontinue any service or change prices without prior notice.
SECTION 3 – PRODUCTS AND SERVICES
Metavative PVT LTD offers digital services, including website design, branding, video production, mobile apps, SEO, and social media marketing.
We reserve the right to limit the sale of our services to certain regions or individuals at our discretion.
Descriptions and prices of our services are subject to change without notice.
SECTION 4 – REVISION POLICY
Revisions are contingent upon the selected package. Turnaround time for revisions is 48 working hours but may vary based on feedback.
Unlimited revisions apply only if the original design and concept remain unchanged.
Revisions for animation projects follow the same rules and may be refused if significant changes are requested.
SECTION 5 – REFUND POLICY
Refund policies are subject to specific services:
5.1: Refund on Logo Packages
Full refund if requested before initial design delivery.
Partial refunds (66% and 33%) may apply within 5-12 business days of initial delivery, subject to a 10% processing fee.
No refund after 15 business days or upon final file delivery.
5.2: Refund on Website Packages
Full refund if requested before the delivery of the website mock-up.
No refunds after revisions have begun or 10 business days following mock-up delivery.
5.3: Refund on Custom Packages
Refund policies for each service in custom bundles apply individually.
5.4: Refund on Marketing Packages
Marketing services (SEO, Social Media, etc.) are non-refundable under any circumstances.
5.5: Refund on Domain & Hosting
Domain, hosting, and SSL services are non-refundable.
All refund requests must be sent to contact@metavative.com for assessment. Refunds are subject to case-by-case review.
SECTION 6 – HOW TO CLAIM YOUR REFUND
Refund requests must include a valid reason and be submitted via
Email: contact@metavative.com
Customer support contact: +1 757 384-0110 (US) / +44 738 385-0510 (UK)
Upon approval, the rights to designs will transfer back to Metavative PVT LTD.
SECTION 7 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 8 – THIRD PARTY TOOLS AND LINKS
We provide access to third-party tools without control or responsibility for their use. Complaints regarding third-party tools must be directed to their providers.
SECTION 9 - QUALITY ASSURANCE POLICY
All projects follow specifications provided in the client’s brief. Deliverables are thoroughly researched to ensure high quality.
SECTION 10 - DELIVERY POLICY
Orders are delivered electronically. Turnaround time depends on the selected package, with rush services available at an additional fee.
SECTION 11 – RECORD MAINTENANCE
We archive final products for future retrieval at the client’s request.
SECTION 12 - CUSTOMER SUPPORT
Support is available via email at contact@metavative.com or phone:
+1 757 384-0110 (US) +44 738 385-0510 (UK)
SECTION 13 – CORRESPONDENCE POLICY
We are NOT responsible for correspondence from unofficial email addresses or phone numbers not listed on our website.
SECTION 14 – 100% UNIQUE DESIGN GUARANTEE
All designs are original and created from scratch in compliance with your project brief.
SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors or inaccuracies on our website or cancel orders affected by such inaccuracies.
SECTION 16 – LIMITATION OF LIABILITY
Metavative PVT LTD is not liable for direct or indirect damages arising from the use of our services. Liability is limited to the fullest extent permitted by applicable laws.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold Metavative PVT LTD harmless from any claims arising due to your breach of these terms.
SECTION 18 – SEVERABILITY
If any provision of these Terms is deemed unenforceable, the remainder will remain in full effect.
SECTION 19 – TERMINATION
Metavative PVT LTD may terminate this agreement if you breach any part of these Terms.
SECTION 20 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Metavative PVT LTD.
SECTION 21 – CONTACT INFORMATION
For questions, please contact us:
Email: contact@metavative.com
Phone: +1 757 384-0110 (US) / +44 738 385-0510 (UK)