Terms And Conditions

Welcome to Metavative PVT LTD. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions
of use. Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by
these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. This website
is operated by Metavative PVT LTD. Throughout the site, the terms “we”, “us”, and “our” refer to Metavative PVT LTD. Metavative PVT LTD offers this website and all its services to you, the user, conditional upon your acceptance of all terms, conditions, policies, and notices stated herein.

SECTION 1 - GENERAL CONDITIONS

All material on our website is the intellectual property of Metavative PVT
LTD. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any
portion of our property without express written permission.

You may not use our products and services for any illegal or unauthorized
purpose under applicable international laws.

Metavative PVT LTD reserves the right to refuse service to anyone for any
reason at any time.

Both parties agree not to defame or bring disrepute to each other publicly via
forums, blogs, or social media platforms during or after the contract period.
Breach of this condition will entitle the non-breaching party to claim
reasonable compensation.

SECTION 2 - MODIFICATIONS TO OUR SERVICES AND PRICES

Metavative PVT LTD reserves the right to modify or discontinue any service or
change prices without prior notice.

SECTION 3 – PRODUCTS AND SERVICES

Metavative PVT LTD offers digital services, including website design,
branding, video production, mobile apps, SEO, and social media
marketing.

We reserve the right to limit the sale of our services to certain regions or
individuals at our discretion.

Descriptions and prices of our services are subject to change without notice.

SECTION 4 – REVISION POLICY

Revisions are contingent upon the selected package. Turnaround time for
revisions is 48 working hours but may vary based on feedback.

Unlimited revisions apply only if the original design and concept remain
unchanged.

Revisions for animation projects follow the same rules and may be refused if
significant changes are requested.

SECTION 5 – REFUND POLICY

Refund policies are subject to specific services:

5.1: Refund on Logo Packages

Full refund if requested before initial design delivery.

Partial refunds (66% and 33%) may apply within 5-12 business days of initial
delivery, subject to a 10% processing fee.

No refund after 15 business days or upon final file delivery.

5.2: Refund on Website Packages

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No refunds after revisions have begun or 10 business days following mock-up
delivery.

5.3: Refund on Custom Packages

Refund policies for each service in custom bundles apply individually.

5.4: Refund on Marketing Packages

Marketing services (SEO, Social Media, etc.) are non-refundable under any circumstances.

5.5: Refund on Domain & Hosting

Domain, hosting, and SSL services are non-refundable.

All refund requests must be sent to contact@metavative.com for assessment.
Refunds are subject to case-by-case review.

SECTION 6 – HOW TO CLAIM YOUR REFUND

Refund requests must include a valid reason and be submitted via

Email: contact@metavative.com

Customer support contact: +1 757 384-0110 (US) / +44 736 558-2529 (UK)

Upon approval, the rights to designs will transfer back to Metavative PVT LTD.

SECTION 7 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 8 – THIRD PARTY TOOLS AND LINKS

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SECTION 10 - DELIVERY POLICY

Orders are delivered electronically. Turnaround time depends on the selected
package, with rush services available at an additional fee.

SECTION 11 – RECORD MAINTENANCE

We archive final products for future retrieval at the client’s request.

SECTION 12 - CUSTOMER SUPPORT

Support is available via email at contact@metavative.com or phone:

+1 757 384-0110 (US) +44 736 558-2529 (UK)

SECTION 13 – CORRESPONDENCE POLICY

We are NOT responsible for correspondence from unofficial email addresses or
phone numbers not listed on our website.

SECTION 14 – 100% UNIQUE DESIGN GUARANTEE

All designs are original and created from scratch in compliance with your
project brief.

SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors or inaccuracies on our website or
cancel orders affected by such inaccuracies.

SECTION 16 – LIMITATION OF LIABILITY

Metavative PVT LTD is not liable for direct or indirect damages arising from
the use of our services. Liability is limited to the fullest extent permitted
by applicable laws.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold Metavative PVT LTD harmless from any claims
arising due to your breach of these terms.

SECTION 18 – SEVERABILITY

remain in full effect.

SECTION 19 – TERMINATION

Metavative PVT LTD may terminate this agreement if you breach any part of
these Terms.

SECTION 20 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Metavative PVT LTD.

SECTION 21 – CONTACT INFORMATION

For questions, please contact us:

Email: contact@metavative.com

Phone: +1 757 384-0110 (US) / +44 736 558-2529 (UK)